Returns and Refunds Policy

At Lumbertale, we take pride in the craftsmanship and quality of our products. We are committed to ensuring your satisfaction with every purchase. However, in rare cases where an issue arises due to a defect or an error on our part, we offer a seamless return and replacement process.

Return Window

To request a return, you must notify us within 48 hours of delivery. This window begins from the moment your item is delivered.

Eligibility for Return

We only accept returns if:

• The item received is defective.
• The wrong product was sent due to an error on our end.

We do not accept returns for:

• Incorrect size selection.
• Change of mind.
• Damage due to improper use.

Refunds and Replacements

We do not offer monetary refunds. If you receive a defective or incorrect product, we will provide:

• A replacement of the same item.
• Store credit for future purchases if a replacement is not available.

Initiating a Return

To start a return, please contact us via email or WhatsApp within 48 hours of receiving your order. Provide:

• Clear images and a video of the unboxing.
• A brief explanation of the issue.

Return Process & Condition

• The item must be in its original unused condition with all packaging intact.
• Returns not meeting these conditions may be rejected.
• Once we receive and inspect your returned item, we will process a replacement or issue store credit accordingly.

Defective Product Handling

If you discover a defect upon delivery, immediately contact our customer support with photographic and video evidence. After verification, we will arrange for a pickup and proceed with a replacement or store credit as per our policy.

Contact Us

📧 Email: Hello@lumbertale.com

📞 Phone/WhatsApp: 7878442119

🌐 Website: lumbertale.com

Our customer service team is here to assist you with any queries regarding returns and refunds. Thank you for choosing Lumbertale!