Order
How do I place an order?
Simply browse your favorite products on Lumbertale Official Website, add them to your cart, and proceed to checkout.
Can I track my order?
Yes! Once your order is shipped, tracking details will be shared with you via email or message.
Can I cancel my order?
Orders can be canceled before dispatch. Once shipped, cancellation may not be possible.
What if my item is out of stock?
Popular products may sell out quickly, but we're always crafting new pieces. Stay tuned for restocks and launches!
Can I request a custom piece?
Currently, customisations are not guaranteed. You can contact our support team to check availability for specific requests.
Returns & Cancellations
Do you accept returns?
Yes, returns are accepted for damaged or incorrect products within the specified return window.
How do I request a return?
Reach out to our support team with your order details and product images for quick assistance.
When will I receive my refund?
Refunds are processed after the returned product passes quality inspection.
How do I start a return?
To initiate a return, contact us within 48 hours of delivery via:
Our team will guide you through the process.
Payments & Shipping
What payment methods do you accept?
We support secure online payments including UPI, cards, net banking, and more.
Is Cash on Delivery available?
COD availability depends on your location and product category.
Do you offer free shipping?
Shipping offers may vary during promotions and special launches.
Packaging & Delivery
How are products packaged?
Every Lumbertale product is packed with high care to ensure safe and secure delivery to your doorstep.
How long does delivery take?
Delivery timelines depend on your location, but we always aim for timely dispatch and careful handling.
What if my package arrives damaged?
Contact us immediately with photos, and our team will assist you quickly.
Collaboration & Support
Do you collaborate with creators or influencers?
Yes! We love partnering with creators who align with the Lumbertale aesthetic and story-driven vision.
How can I contact Lumbertale?
Reach us through our official website or social media handles for support, collaborations, or queries.
Can brands or businesses partner with Lumbertale?
We are open to partnerships with brands and businesses. Contact us with details for consideration.
Do you offer bulk or corporate collaborations?
Yes, we support bulk orders and corporate collaborations. Please contact our team for customised assistance.
People behind Lumbertale
How are your products made?
Crafted carefully by skilled local artisans with attention to every detail.
Do you support local craftsmanship?
Absolutely. Supporting local talent and labor is at the heart of Lumbertale.
How do you ensure product quality?
Every product goes through thoughtful crafting, checking, and careful packaging before reaching your doorstep.
Help
What are your customer support hours?
Our support team is available during standard business hours with an aim to respond to all queries. Please contact us via phone or email for assistance.
How quickly can I expect a response?
We aim to respond to all queries within 24–48 working hours but as quickly as possible.
