At Lumbertale, we take pride in the craftsmanship and quality of our products. We are committed to ensuring your satisfaction with every purchase. However, in rare cases where an issue arises due to a defect or an error on our part, we offer a seamless return and replacement process.

Return Window

To request a return, you must notify us within 48 hours of delivery. This window begins from the moment your item is delivered.

Eligibility for Return

We only accept returns if:

• The item received is defective.
• The wrong product was sent due to an error on our end.

We do not accept returns for:

• Incorrect size selection.
• Change of mind.
• Damage due to improper use.

Refunds and Replacements

We do not offer monetary refunds. If you receive a defective or incorrect product, we will provide:

• A replacement of the same item.
• Store credit for future purchases if a replacement is not available.

Initiating a Return

To start a return, please contact us via email or WhatsApp within 48 hours of receiving your order. Provide:

• Clear images and a video of the unboxing.
• A brief explanation of the issue.

Return Process & Condition

• The item must be in its original unused condition with all packaging intact.
• Returns not meeting these conditions may be rejected.
• Once we receive and inspect your returned item, we will process a replacement or issue store credit accordingly.

Defective Product Handling

If you discover a defect upon delivery, immediately contact our customer support with photographic and video evidence. After verification, we will arrange for a pickup and proceed with a replacement or store credit as per our policy.

Contact Us

📧 Email: Hello@lumbertale.com

📞 Phone/WhatsApp: 7878442119

🌐 Website: lumbertale.com

Our customer service team is here to assist you with any queries regarding returns and refunds. Thank you for choosing Lumbertale!